IMPAQ International, LLC

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Senior Policy Analyst - QPP MIPS

Senior Policy Analyst - QPP MIPS

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IMPAQ International, a growing and dynamic social science research firm, provides high-quality research and impact evaluation services, policy analysis, quality measurement, survey research, technology solutions, organizational development, technical assistance and consulting services to U.S. and international government agencies, foundations, and the private sector. 


IMPAQ’s mission is to bring together exceptional people to develop innovative and rigorous approaches to evaluate the real-world impact of social policies and programs. IMPAQ offers five locations: our Corporate Headquarters in Columbia, Maryland, rated one of America’s Best Small Cities; Downtown Washington, D.C., Boston, Massachusetts, Seattle, Washington and a Bay Area office in Oakland, California. IMPAQ has a diverse and collegial work environment and is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans).


Job Profile

IMPAQ is seeking a confident, self-motivated, and creative individual to join our team of exceptional people in the Health Division to contribute to work that affects the health care of millions of people. IMPAQ is seeking a Senior Policy Analyst - QPP MIPS with demonstrated policy and program analysis experience, and excellent customer service skills to support our nations' clinicians participating in the CMS Quality Payment Program (QPP) Merit-based Incentive Payment System (MIPS). The Senior QPP MIPS Policy Analyst will support QPP MIPS content development and related customer support center work with the Centers for Medicare & Medicaid Services (CMS), and contribute to business development opportunities at the federal and state level.


  • Review QPP MIPS policies and regulations and develop content to help educate clinicians and other stakeholders;
  • Develop and conduct presentations to government clients;
  • Serve as a liaison to the IMPAQ QPP support center leadership and content development team;
  • Proactively identify ideas for innovation and improved processes;
  • Triage, research and resolve escalated issues originating from the QPP Support Center;
  • Respond to issues from clinicians and clients according to the defined service level agreement;
  • Compile and analyze recurring themes to support content development and outreach;
  • Lead and mentor junior policy analysts, and other research support staff; and
  • Participate in business development activities, including writing and reviewing technical responses and participating in federal and state capture planning activities.


Education, Knowledge, and Experience: 

  • Master’s Degree in health management, health policy, public health, or a related field, with at least 5 years of full-time related consulting or policy-oriented experience;
  • QPP MIPS experience required;
  • Subject matter expertise specific to the CMS Quality Payment Program and the Merit-Based Incentive-Based Payment System; Knowledgeable in the Medicare and Children’s Health Insurance Plan and Reauthorization Act of 2015 (MACRA);
  • Experience with incident tracking/problem management systems;
  • Experience supporting external customers and clinicians and managing client relationships; and 
  • Business development interest/experience specific to quality measurement, quality improvement or payment and accountability programs.



  • Demonstrated ability to manage numerous concurrent tasks and priorities in a highly complex environment;
  • Ability to exercise strong attention to detail, problem solving, and organizational skills;
  • Ability to think creatively and work on teams to develop innovative ideas;
  • Ability to gather and analyze complex programs, policy and data to inform issue resolution;
  • Excellent communication skills, both verbal and written;
  • Ability to quickly and efficiently triage call issues; and
  • Ability to provide timely, personable and responsive customer service.

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