IMPAQ International, a growing and dynamic social science research firm, provides high-quality research and impact evaluation services, policy analysis, survey research, technology solutions, organizational development, technical assistance and consulting services to U.S. and international government agencies, foundations, and the private sector.
IMPAQ’s mission is to bring together exceptional people to develop innovative and rigorous approaches to evaluate the real-world impact of social policies and programs. IMPAQ offers five locations: our Corporate Headquarters in Columbia, Maryland, rated one of America’s Best Small Cities; Downtown Washington, D.C., Boston, Massachusetts, a Bay Area office in Oakland, California and Seattle, Washington. IMPAQ has a diverse and collegial work environment.
The IT Support Manager provides leadership, oversight, and direct management of effective IT Support services to all IMPAQ locations and employee staff comprised of approximately 400 users.
The scope of responsibilities includes management of all IT Support operations and staff, IT Service Management (ITSM) processes, endpoint (workstations/tablets/smartphones/ applications) infrastructure services, oversight of related and on-call support, and technology upgrade/refresh initiatives.
Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position.
Education, Knowledge, and Experience