IMPAQ International, a growing and dynamic social science research firm, provides high-quality research and impact evaluation services, policy analysis, survey research, technology solutions, organizational development, technical assistance and consulting services to U.S. and international government agencies, foundations, and the private sector. IMPAQ’s mission is to bring together exceptional people to develop innovative and rigorous approaches to evaluate the real-world impact of social policies and programs. IMPAQ has a diverse and collegial work environment and is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans).
The IT Support Specialist is a self-motivated, hands on, and technical-oriented IT professional with a keen understanding of customer service, problem solving, triaging and resolving software, hardware and telephony problems. The IT Support Specialist will be accountable for on-site and remote IT support. The individual will rotate through the role of On-Call Technician on a periodic basis.
The primary role of the IT Support Specialist is to provide on-site, day-to-day support for IMPAQ survey operations comprised of an on-premise call center, remote interviewers and IT services/infrastructure. The specialist will support survey projects by providing planning, logistics, implementation and support of associated IT services and systems. Strong telephony and system support skills are required. Ideal candidate should have significant experience with managing IT processes to on-board staff and large-scale equipment deployment.
During periods of inactivity within IMAQ’s Survey Center, the IT Support Specialist will assist with general support of all IMPAQ staff and projects. The candidate should have strong experience with current Windows operating systems, system hardening, Microsoft Office Suite and remote access technologies.
Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position.
Education, Knowledge and Experience