IMPAQ International, LLC

Research Associate - Health Insurance Access and Value Based Care

Job Location US-DC | US-MA-Boston | US-CA-Oakland | US-MD-Columbia | US-WA-Seattle


IMPAQ International, a growing and dynamic social science research firm, provides high-quality research and impact evaluation services, policy analysis, quality measurement, survey research, technology solutions, organizational development, technical assistance and consulting services to U.S. and international government agencies, foundations, and the private sector. 


IMPAQ’s mission is to bring together exceptional people to develop innovative and rigorous approaches to evaluate the real-world impact of social policies and programs. IMPAQ offers five locations: our Corporate Headquarters in Columbia, Maryland, rated one of America’s Best Small Cities; Downtown Washington, D.C., Boston, Massachusetts, Seattle, Washington and a Bay Area office in Oakland, California. IMPAQ has a diverse and collegial work environment and is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans).


Job Profile

IMPAQ Health is seeking a confident, self-motivated, and creative individual to join our team of exceptional people in the Health Insurance Access & Value Based Care practice area, to contribute to work that impacts the health care of millions of Americans. IMPAQ is seeking a policy associate who demonstrates project management skills, including client communication, technical assistance and operational implementation support (including the development and implementation of standard operating procedures) in a fast-paced environment. The policy associate must have a working knowledge of health care policy topics, including the Affordable Care Act (ACA), the Medicare Access and CHIP Reauthorization Act (MACRA), the Quality Payment Program (QPP), health insurance Exchanges, Medicaid and Children’s Health Insurance Program (CHIP), payment reform, and/or health care quality initiatives. The policy associate will lead tasks related to IMPAQ Health’s work with the Centers for Medicare & Medicaid Services (CMS), including projects at the Center for Consumer Information and Insurance Oversight (CCIIO), Center for Clinical Standards and Quality (CCSQ), and/or the Center for Medicaid. In addition, the policy associate will be expected to lead and/or contribute to business development opportunities at the federal and state level.


  • Lead and mentor junior analysts, and other research support staff, to develop and implement detailed standard operating procedures (SOPs).
  • Provide technical expertise and review to ensure deliverables are meeting client expectations.
  • Lead and manage client-facing projects, client expectations, and client relationships; ensuring projects are completed on time and within budget.
  • Develop project work plans, and manage the execution of these work plans, including communicating technical and budget risks to project leadership.
  • Manage and contribute to the development and writing of technical reports, tailored to client needs that include actionable recommendations.
  • Develop and conduct presentations to government clients.
  • Proactively identify ideas for innovation and work with clients to implement new approaches to meet their needs.
  • Strategize and drive business development with existing clients.
  • Participate in business development activities, including writing and reviewing technical responses and participating in federal and state capture planning activities.



  • Master’s Degree in health management, health policy, public health, or a related field, with at least 5 to 7 years of full-time related consulting or policy-oriented professional experience.

Knowledge and Experience

  • Experience working with CMS.
  • Intermediate to advanced knowledge of the ACA, MACRA, Medicaid, and/or CHIP is required.
  • Experience with managing the development and implementation of operational processes and policy to support CMS is preferable, but not required.
  • Experience with approaches to business process design and/or process improvement (e.g., Lean, Six Sigma) preferred.
  • Familiarity with data systems and CMS data systems is preferable, but not required.
  • Experience managing client relationships and managing projects (project management training preferred).
  • Experience managing/mentoring junior analysts.
  • Business development interest/experience and interest in health insurance access and value-based care policies preferred.
  • Experience effectively managing competing priorities under tight deadlines.
  • Experience with consulting or working with client-based projects.
  • Experience working on multiple projects simultaneously.
  • Experience writing succinct policy memos with clear recommendations.



  • Ability to work independently as well as with a team in a fast-paced environment. Includes the ability to be flexible to meet project priorities.
  • Strong communication skills, both verbal and written is a must. Includes the ability to communicate complex technical material succinctly and accurately, both orally and in writing.
  • Ability to exercise strong attention to detail, problem solving, and organizational skills. Includes the ability to produce consistent, high-quality deliverables while meeting tight deadlines.
  • Excellent people skills with a customer service-oriented approach, and a focus on building relationships with the client and project team.
  • Self-motivated achiever who identifies opportunities to drive value and takes the initiative to lead solutions.
  • Policy analysis skills, including the ability to review and interpret regulatory and sub-regulatory guidance.
  • Ability to analyze policy documents and produce technical assistance materials, such as webinars, presentations, and frequently asked questions (FAQs).
  • Ability to analyze and synthesize findings to develop valuable insights and strategic recommendations for the client.
  • Ability to think creatively and work on teams to develop innovative ideas for new and existing clients.
  • Ability to apply project management principles to assist the team through each phase of the project.



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